Refund policy

Gentlemen's Outfitters Charlestown Returns Policy

At Gentlemen's Outfitters Charlestown, we are committed to providing high-quality products and exceptional service. Please review our returns policy below:

1. Eligibility for Returns

   • Items may be returned within 7 days of purchase.
   • To be eligible for a return, items must be in their original condition, unworn, with all tags attached, and accompanied by the original receipt or proof of purchase.

2. Exclusions

   • Change of Mind: Unfortunately, we do not offer refunds or exchanges for change of mind.
   • Sale items and custom-fitted garments are not eligible for return.

3. Faulty or Damaged Items

   • If your item is faulty or damaged, please return it within 7 days with proof of purchase. Our team will assess the issue and, if deemed faulty, offer an exchange or store credit.

4. Process

   • Returns can only be made in-store at Gentlemen's Outfitters Charlestown.
   • Refunds, exchanges, or store credits will only be processed after an inspection of the returned item.

Thank you for choosing Gentlemen's Outfitters Charlestown. If you have any questions, our team is here to assist.