Shipping policy

Shipping Policy for Gentlemen's Outfitters Charlestown

Welcome to Gentlemen's Outfitters Charlestown! We aim to provide an exceptional shopping experience, including prompt and reliable shipping services. Please review our shipping policy below:

Shipping Locations

We currently ship within Australia and to select international destinations. If your location is not available at checkout, please contact us for assistance.

Processing Times

  • In-Stock Items: Orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Made-to-Order Items: Please allow 5–10 business days for crafting before shipping.

Shipping Options

We offer the following shipping methods:

  • Standard Shipping (3–7 business days within Australia)
  • Express Shipping (1–3 business days within Australia)
  • International Shipping (delivery times vary by destination; 7–21 business days on average)

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

Free Shipping

Free standard shipping is available for orders over $150 within Australia.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.

Delivery Issues

  • If your order is delayed, please allow extra time during peak periods (e.g., holidays) or due to unforeseen circumstances (e.g., weather disruptions).
  • For lost or damaged packages, contact us immediately, and we will work with the courier to resolve the issue.

International Duties and Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in your country.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us within 24 hours of purchase. Once an order has been processed or shipped, changes may not be possible.

Contact Us

If you have any questions or concerns about shipping, please reach out to us at:
📧 Email: sales@gocharlestown.com.au
📞 Phone: (02) 4943 3621

Thank you for choosing Gentlemen's Outfitters Charlestown! We look forward to serving you.